Shipping and Return Policy
COVID UPDATE: Our shipping times are returning to normal and our delays are slowing down, but please continue to expect processing times of 4-6 business days until things are 100% back to normal.
SHIPPING POLICIES: 90% OF ORDERS SHIP OUT IMMEDIATELY AFTER 4-6 PROCESSING DAYS VIA USPS, AND MOST ORDERS ARRIVE WITHIN 2-4 DAYS OF SHIPMENT. DURING HOLIDAYS, SALES AND PANDEMICS, EXPECT ADDITIONAL PROCESSING TIME TO ACCOUNT FOR FACTORY DELAYS, SHIPPING DELAYS AND CUSTOM ITEMS.
EXPECT TRACKING INFO WHEN YOUR ORDER IS IN THE MAIL. ORDERS MUST BE PLACED BY 12:30 PM PST TO BEGIN PROCESSING SAME DAY. NO SHIPPING ON WEEKENDS AND HOLIDAYS.
INTERNATIONAL ORDERS: Currently we do not ship internationally, but we are working on changing that.
REFUND POLICY:
NO REFUNDS.
NO EXCHANGES.
NO CANCELLATIONS.
Amaka Cosmetics does not cancel orders under any circumstance. You must ensure you are placing the order you absolutely need or you will have to wait until the initial order is delivered and returned to initiate the refund process. Our team immediately begins working on and processing your order the minute it comes in, so we simply cannot accommodate ANY cancellation requests. You must receive your order first, then request a refund.
IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNUSED ITEMS WITHIN 48 HOURS OF RECEIPT. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS AND BEGIN THE EXCHANGE PROCESS. NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT TO US WITHOUT PRIOR APPROVAL WILL NOT BE RETURNED TO THE SENDER.
ANY ORDER RETURNED DUE TO THE CUSTOMER ADDING THE INCORRECT ADDRESS WILL NOT BE REFUNDED OR MAILED BACK OUT WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COSTS. WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW. OUT OF THE THOUSANDS OF ORDERS WE’VE SHIPPED, WE HAVE NEVER LOST A DISPUTE.
ALL APPROVED RETURNS AND ORDER CANCELLATIONS ARE SUBJECT TO A 40% OR $100 (WHICHEVER IS GREATER) RESTOCKING FEE THAT IS NON-WAIVABLE AND NON-NEGOTIABLE.
WHEN SHIPPING BACK YOUR ITEM PLEASE INCLUDE YOUR ORDER NUMBER AND THE DETAILS OF THE EXCHANGE. WE STRONGLY RECOMMEND YOU INCLUDE INSURANCE IN CASE OF ANY CARRIER ISSUES.
YOUR EXCHANGE CAN BE SENT TO:
AMAKA COSMETICS | RETURNS
2717 Gross Ave
Wakeforest, NC 27587
RUDE CUSTOMERS: WE UNDERSTAND THAT WE CAN NOT PLEASE EVERYONE, AND NOT EVERYONE WILL BE HAPPY WITH THE SERVICE WE PROVIDE, HOWEVER WE TRULY TRY OUR BEST WITH EVERY SINGLE CUSTOMER AND WANT TO ENSURE EVERYONE RECEIVES THE BEST SERVICE POSSIBLE. HOWEVER, WE DO NOT TOLERATE ANY HARASSMENT, ABUSE, SLANDER OR LIBEL – AND ANY SUCH INSTANCES WILL IMMEDIATELY RESULT IN AN INDEFINITE HOLD ON ALL CURRENT AND FUTURE ORDERS AND POSSIBLE LEGAL CONSEQUENCES.
FRAUD & BANK DISPUTES: IF YOU DECIDE TO DISPUTE ANY ORDER YOU’VE PLACED WITH US THROUGH YOUR BANK AND COMMIT BANK FRAUD AFTER WE HAVE CONFIRMED OR SHIPPED YOUR ORDER, WE WILL PRESS CHARGES TO THE FULLEST EXTENT OF THE LAW. THIS IS BANK FRAUD AND WE PAY HEFTY LEGAL FEES TO ENSURE ALL SCAMMERS PAY FOR THEIR CRIMES. PLEASE NOTE: WE ADHERE TO STRICT POLICIES IN REGARDS TO FEDERAL LAW, HEALTH REGULATIONS, AND HYGIENE CONCERNS. IF THE PRODUCT HAS BEEN OPENED OR TAMPERED WITH IN ANY WAY ALL EXCHANGE POLICIES ARE VOIDED. RETURNED PACKAGES MUST INCLUDE A COPY OF THE ORIGINAL INVOICE AS PROOF OF PURCHASE. MERCHANDISE MUST BE PHYSICALLY RECEIVED BEFORE A EXCHANGE CAN BE GRANTED. PLEASE ALLOW 72 HOURS FOR PROCESSING.
FOR MORE INFORMATION PLEASE EMAIL US!